The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
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MED SPA · NORTH VANCOUVER
After-hours call answering for North Vancouver med spas
Phone rings first4.2s response30-day guarantee
Membership upsell happens at intake, not over the phone. But the intake never happens if the consult never gets booked. The Friday afternoon lull is when the missed calls pile up.
A Tuesday in North Vancouver
Tuesday at 9am the front desk in your North Vancouver spa is on the phone with insurance about a denied claim. A new call comes in. The first call of the day is a laser hair removal package question. It rolls to voicemail and the caller hangs up without leaving a message.
The 4pm call is a first-time client asking about Botox pricing. Reception is checking in two clients at the counter. By close of business there's an after-hours call too, a bruising or swelling after a treatment, client wants reassurance. Two missed calls, two unbooked appointments, no way to recover them tomorrow.
What changes
Avidra answers your phone with AI voice the moment a call lands. The caller hears a real voice. You get a structured lead summary on your phone, the same way a text would arrive.
The Tuesday morning call still happens. The front desk still can't answer when it's already on another line. Now the client gets a text in under five seconds asking the basics. By the time the front desk is free, the lead is qualified and sitting in your inbox.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.
What it costs
Free for 14 days. No card to start. Plans after the trial run from a flat monthly rate, not per-call. Most med spas pay less per month than the value of one recovered job. See the pricing page for current numbers.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures the appointment request and relays messages to your clients when you ask. What it doesn't do: replace your front desk, schedule treatments, pull client history from your scheduling system, or run your billing.
It doesn't book the consult. It doesn't quote a treatment tier. It doesn't replace the nurse-injector conversation. The text captures interest and tells the client the office will follow up. The consult and the treatment plan stay with your team.
The math on your missed calls
The numbers on a spa your size.
8 calls/week missed$320 avg appointment$2,560 / week$11,093 / month$133,120 / year
73% of clients don't leave a voicemail. They call the next med spa on Google.
Avidra catches them in 4.2 seconds.
Calls med spas in North Vancouver actually take
The calls that land most often go something like this. Lip filler touch-up for a returning client. Botox consult booking for a first-time client. Membership program question from a current client. Laser hair removal package question. Each is an appointment that books when reception answers in time.
After hours, the caller is usually anxious. Time is short and the patience for a callback tomorrow is shorter. Post-laser redness that's lasting longer than expected. Bruising or swelling after a treatment, client wants reassurance. Fast pickup is the difference between booking the appointment and watching the patient call the next practice on the list.
What the year looks like
Spring run-up to wedding season and summer drives consults March through June. November and early December bump for holiday packages and gift cards.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
Common questions
Can it handle a post-treatment concern call?
Yes. The after-care script branches on whether the call is about a recent treatment, and routes to a callback from the nurse injector.
What about packages versus single sessions?
The intake asks which the client is interested in. Packages branch to capture series preferences.
Can it ask about medical history?
Only if you configure it to capture intake forms by text. Most spas keep medical history for the in-person consultation.
What about membership inquiries?
Membership inquiries are flagged and the intake captures basic interest. The actual pitch happens on the human callback.
Will the script offer a price range?
Only if you approve a published range. Most spas keep pricing for the consult.
Try Avidra on your own number
Forward your missed calls to Avidra and watch the first text fire. 14 days free, no card to start, cancel from your phone. Free for 14 days. AI answers your phone live, or texts back the missed callers. Configure however your shop works.
Start free for 14 days