Paid Avidra plans are billed monthly in advance unless we state otherwise. Paid plans renew automatically until cancelled.

The Free plan is not a paid billing cycle and includes limited monthly allowances.

Plans include monthly usage allowances for leads, SMS, and applicable voice features. Additional usage or future overages may be subject to limits or additional charges.

Unused allowances do not roll over unless we explicitly state otherwise.

You can cancel your paid subscription from the billing area of your account or by contacting support@avidra.net.

Unless we state otherwise, cancellation takes effect at the end of the current billing period and access remains active until then.

Subscription fees are generally non-refundable once a billing period has started.

We may review refund requests for duplicate charges, documented billing errors, or a qualifying service failure caused by Avidra.

Unused time in a billing period.

Unused lead, SMS, or voice allowances.

Feature dissatisfaction after meaningful use of the service.

Suspensions tied to violations of our terms or acceptable use policies.

If you believe a charge is incorrect, contact support@avidra.net before filing a chargeback. We can often resolve billing concerns faster directly.