The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
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MED SPA · VANCOUVER
Never miss a med spa service call in Vancouver
Phone rings first4.2s response30-day guarantee
Series clients are the backbone and they call to book the next session, not to ask questions. A first-time consult tries to get through. The line is busy from a current client at the counter. They don't try again.
Three things med spas push back on
“we do membership pitches at intake, bots can't do that”
Right. The pitch still happens at intake. Avidra's job is to make sure the intake actually gets booked. No booking, no pitch.
“we have an online booking form”
The form catches the planners. Avidra catches the impulse callers. Most spas use both.
“pricing is package-based and AI will quote the wrong tier”
Avidra never quotes a tier. The intake captures what treatment the client is asking about and defers pricing to the human callback. The pricing nuance stays with the team.
How Avidra answers your missed calls
Step 1 · Missed call detected
Avidra sits on your business number and watches for unanswered calls. A missed call kicks off the text-back chain.
Step 2 · SMS qualifier
The text uses your script. The caller sees the questions you'd ask in person. Most respond inside a minute.
Step 3 · Job summary to your phone
The qualifying answers land in your inbox as a clean lead summary. No app to open. No dashboard to check.
Step 4 · You decide when to call back
Avidra holds the line for you. The caller gets a soft check-in after a configurable interval. You stay in control of when the human conversation starts.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures the appointment request and relays messages to your clients when you ask. What it doesn't do: replace your front desk, schedule treatments, pull client history from your scheduling system, or run your billing.
It doesn't book the consult. It doesn't quote a treatment tier. It doesn't replace the nurse-injector conversation. The text captures interest and tells the client the office will follow up. The consult and the treatment plan stay with your team.
The math on your missed calls
The numbers on a spa your size.
8 calls/week missed$320 avg appointment$2,560 / week$11,093 / month$133,120 / year
73% of clients don't leave a voicemail. They call the next med spa on Google.
Avidra catches them in 4.2 seconds.
Calls med spas in Vancouver actually take
You probably recognize these patterns by now. Lip filler touch-up for a returning client. Chemical peel consult ahead of a wedding. Microneedling series booking. Laser hair removal package question. Each one is a booking your front desk would close if they could pick up.
After-hours patterns are tighter. The questions are shorter and the patience is thinner. Bruising or swelling after a treatment, client wants reassurance. Post-laser redness that's lasting longer than expected. Whoever answers first lands the appointment. Everyone else gets the voicemail tone.
What the year looks like
Spring run-up to wedding season and summer drives consults March through June. November and early December bump for holiday packages and gift cards.
Most med spas can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
Common questions
Can it handle a post-treatment concern call?
Yes. The after-care script branches on whether the call is about a recent treatment, and routes to a callback from the nurse injector.
What about gift-card and package inquiries?
Captured with the same intake. Gift-card requests are flagged for the front desk.
Can it capture skin-type information for laser inquiries?
Yes. Laser hair removal and laser skin treatments include Fitzpatrick-type questions in the intake.
Can I have different scripts for different injectors?
Yes. The intake can branch by requested injector.
What about packages versus single sessions?
The intake asks which the client is interested in. Packages branch to capture series preferences.
Try Avidra on your own number
Avidra answers your missed calls starting today. Free for 14 days, no card up front. See pricing for what comes after. Avidra works the same in Vancouver as it does in the busiest market we cover. The intake script changes by trade, the rest stays the same.
Start free for 14 days