The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
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DENTAL · ST. JOHN'S
After-hours call answering for St. John's dental offices
Phone rings first4.2s response30-day guarantee
A patient's molar cracked on a piece of bread last night. They called your office at 7:50 the next morning, before the front desk opened. The call went to voicemail and they called the practice across town.
A Tuesday in St. John's
Tuesday at 9am the front desk in your St. John's dental office is on the phone with insurance about a denied claim. A new call comes in. The first call of the day is a recall hygiene appointment booking. It rolls to voicemail and the caller hangs up without leaving a message.
The 4pm call is a patient with a cracked molar that started hurting yesterday. Reception is checking in two patients at the counter. By close of business there's an after-hours call too, a swollen jaw and pain that won't stop, patient asking if they should go to ER. Two missed calls, two unbooked appointments, no way to recover them tomorrow.
What changes
Avidra answers your phone, however you've wired it. Live with AI voice, or text-back if the call goes missed, or both running together. The caller gets a real response. You get the captured lead.
The Tuesday morning call still happens. The front desk still can't answer when it's already on another line. Now the patient gets a text in under five seconds asking the basics. By the time the front desk is free, the lead is qualified and sitting in your inbox.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.
What it costs
Free for 14 days. No card to start. Plans after the trial run from a flat monthly rate, not per-call. Most dental offices pay less per month than the value of one recovered job. See the pricing page for current numbers.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your patients. The phone is the part it owns. The work past it stays with you and your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Calls dental offices in St. John's actually take
You probably recognize these patterns by now. Wisdom tooth consult for a 19-year-old. New patient exam booking with insurance verification. Cracked molar after biting on something hard. Treatment plan question after a recent visit. Each one is a booking your front desk would close if they could pick up.
After-hours patterns are tighter. The questions are shorter and the patience is thinner. Knocked-out tooth from a sports injury. Swollen jaw and pain that won't stop, patient asking if they should go to ER. Whoever answers first lands the appointment. Everyone else gets the voicemail tone.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
Most dental offices can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
Common questions
Can it tell the patient your office hours?
Yes. Hours are part of the standard script.
What about referrals from another practice?
Referral calls can be flagged in the intake. The script asks who referred them and any treatment notes from the referring office.
What about new-patient versus existing-patient calls?
The first question branches the intake. New patients get a different question set than existing patients.
Will it handle dental emergencies?
Yes. Emergencies are flagged and the lead summary pushes to the top of the inbox. Most practices set after-hours scripts to direct urgent cases to an on-call line.
Will it work with our existing PMS?
The lead summary webhooks into most practice-management systems.
Try Avidra on your own number
Run the trial on your own line for two weeks. The first missed call you catch usually pays for the year. Avidra reads the same whether the call comes from St. John's or from the next market over.
Start free for 14 days