The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
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DENTAL · NANAIMO
Nanaimo dental offices: stop losing leads to voicemail
Phone rings first4.2s response30-day guarantee
Your hygienist column is open Tuesday and you've been calling no-shows. A first-time consult tries to book during that exact window. They got the auto-attendant and didn't leave a message.
Why this matters in Nanaimo
Nanaimo winters are mild, but the call volume doesn't drop as much as you'd think. Side note. The fix is the same here as anywhere: text the caller back in five seconds instead of letting them roll to voicemail.
What Avidra does
Avidra answers your phone with AI voice the moment a call lands. The caller hears a real voice. You get a structured lead summary on your phone, the same way a text would arrive.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the patients are in your inbox before you do.
How Avidra answers your calls
Step 1 · AI picks up
Avidra picks up every call the moment it lands. The caller hears a real voice, not a hold-tone or a phone tree.
Step 2 · Qualifies the caller live
The AI walks the caller through the questions you'd ask. Configurable per trade, per shop, per script.
Step 3 · Transfers to you when they ask, or summarizes when they don't
If the caller asks for a human, Avidra transfers to your cell or your dispatcher. If they don't, the AI finishes the intake.
Step 4 · Lead summary lands on your phone
When the call ends, Avidra packages the answers into a short text and sends it to your phone.
Two ways to set it up
Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.
Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your patients. The phone is the part it owns. The work past it stays with you and your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Run the practice from your phone
Text the Avidra number from anywhere. 'Text Sarah her appointment moved to 3pm' and the AI sends Sarah an SMS as your office. Same for 'show me Friday's bookings' or 'call Jamie back at 4 about her insurance pre-auth.' Avidra picks up the phone for your patients. It also picks up for you.
Calls dental offices in Nanaimo actually take
Most of these will look familiar. Cracked molar after biting on something hard. Denture adjustment for a long-time patient. New patient exam booking with insurance verification. Emergency tooth pain that started overnight. Pick up first and the patient stays on your books. Pick up second and they call the practice across town.
Off-hours calls run differently. Tighter questions, less willingness to wait for a callback in the morning. Swollen jaw and pain that won't stop, patient asking if they should go to ER. Post-extraction bleeding that hasn't slowed. The practice that books fastest keeps the patient.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
For most dental offices, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
Common questions
Will it work with our existing PMS?
The lead summary webhooks into most practice-management systems.
Can it ask about insurance up front?
Yes. The intake captures insurance provider and policy number if the patient is willing to share them by text.
Will it handle dental emergencies?
Yes. Emergencies are flagged and the lead summary pushes to the top of the inbox. Most practices set after-hours scripts to direct urgent cases to an on-call line.
Will it handle insurance claim follow-up calls?
It captures the inquiry and routes it to the billing team.
What about referrals from another practice?
Referral calls can be flagged in the intake. The script asks who referred them and any treatment notes from the referring office.
Try Avidra on your own number
Try Avidra on your real business number for 14 days. No card. See pricing and start when you're ready. The product doesn't change by city. Nanaimo dental offices get the same thing every other market gets.
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