The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
DENTAL · HOUSTON
Never miss a dental service call in Houston
Phone rings first4.2s response30-day guarantee
Insurance benefit-year reset hits the first Monday of January and the phone doesn't stop ringing. Most front desks can hold three calls before the rest start dropping.
Three things dental offices push back on
“we already have an online booking widget”
Phone callers usually don't switch to a website. The widget catches the patients who already chose it. Avidra catches the rest.
“we don't want bookings without insurance verified”
Avidra captures the booking request. The front desk verifies insurance before confirming the appointment. The intake just gets the request in the queue.
“the AI will say the wrong thing about a quote and we'll lose trust”
Avidra never quotes. It captures the call's purpose and tells the patient a person will follow up. The trust stays with the human conversation.
How Avidra answers your calls
Step 1 · AI picks up
The first thing the caller hears is the AI receptionist saying who you are. No menu, no 'press 1 for sales.'
Step 2 · Qualifies the caller live
Qualifying happens on the call. The caller doesn't have to repeat anything to a human later.
Step 3 · Transfers to you when they ask, or summarizes when they don't
If the caller asks for a human, Avidra transfers to your cell or your dispatcher. If they don't, the AI finishes the intake.
Step 4 · Lead summary lands on your phone
When the call ends, Avidra packages the answers into a short text and sends it to your phone.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
The phone end of your practice
Avidra owns the phone end of your practice. It picks up calls, runs the qualifier, captures the booking request, and relays the messages you ask it to send. Everything past the phone stays with you. Scheduling, billing, charting, treatment planning all live in your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Calls dental offices in Houston actually take
You probably recognize these patterns by now. Invisalign consult booking. Cracked molar after biting on something hard. Emergency tooth pain that started overnight. Denture adjustment for a long-time patient. Each is an appointment that books when reception answers in time.
After hours, the caller is usually anxious. Time is short and the patience for a callback tomorrow is shorter. Knocked-out tooth from a sports injury. Post-extraction bleeding that hasn't slowed. Fast pickup is the difference between booking the appointment and watching the patient call the next practice on the list.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
Common questions
Can it tell the patient your office hours?
Yes. Hours are part of the standard script.
What about referrals from another practice?
Referral calls can be flagged in the intake. The script asks who referred them and any treatment notes from the referring office.
What about new-patient versus existing-patient calls?
The first question branches the intake. New patients get a different question set than existing patients.
Can the script accept other languages?
Yes. A second-language script can be configured.
Will it work with our existing PMS?
The lead summary webhooks into most practice-management systems.
Try Avidra on your own number
Point your missed calls at Avidra and see the first text-back land. Free for 14 days. No card to start. Avidra works the same in Houston as it does in the busiest market we cover. The intake script changes by trade, the rest stays the same.
Start free for 14 days