The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
ROOFING · TERREBONNE
Never miss a roofing service call in Terrebonne
Phone rings first4.2s response30-day guarantee
A hail storm hit Sunday. By Tuesday, three claims adjusters have called. You answered the first. The other two left messages, then called the roofer two doors down.
Three things roofers push back on
“what if a customer thinks the text is spam”
The text leads with your business name. Most customers recognize it because they just called that number. The recognition is what stops the spam read.
“I don't want to book inspections that turn out to be nothing”
Avidra captures the basics so you decide before you drive. The lead summary tells you whether it's an active leak or a 'just curious' inspection. You triage from your phone.
“insurance work is the majority of my book, those leads come from adjusters”
Adjuster calls still come on the same line. They hate voicemail. A reply that says you'll respond within the hour buys you that hour without losing the work.
How Avidra runs both channels
Step 1 · AI picks up live, or texts back if you miss it
Two channels, one number. AI picks up by voice when it can. Otherwise the SMS text-back runs as a backup.
Step 2 · Qualifies the caller on whichever channel they're on
The intake doesn't care if the caller is on voice or text. Same questions, same data captured.
Step 3 · Transfer to you on call, or summary to your phone
On a voice call, the caller can ask for a transfer to your cell. On SMS, the lead summary lands on your phone the moment the intake completes.
Step 4 · The SMS thread stays open after, so they can text follow-ups
Voice call ends. SMS thread stays warm. The caller can text 'one more thing' and the AI picks up the conversation.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.
The text won't quote a tear-off. It won't estimate a roof age over the phone. It won't promise an insurance-approved scope. The intake captures enough to triage. The actual roof and the actual quote stay yours, after you've been on the ladder.
The math on your missed calls
The numbers on a roofing shop your size.
4 calls/week missed$1,200 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next roofer on Google.
Avidra catches them in 4.2 seconds.
Two people on the phones, not just one
The customer-facing AI is one half of the product. The other half is yours. Text the Avidra number any natural-language instruction like 'text Dave I'm running 15 late' or 'show me Friday's bookings.' Avidra relays the message or pulls the data. Most owners forget this is part of the product until the first time they use it from a job site.
Calls roofers in Terrebonne actually take
You probably recognize these patterns by now. Insurance inspection booking after a hail event. Ceiling stain that appeared after last week's storm. Ice dam damage showing on a top-floor ceiling after a thaw. Flashing repair around a chimney. Pick up first and you book the job. Pick up second and you don't.
Off-hours calls run differently. Tighter, more urgent, less willing to wait until morning. Active leak during a rainstorm, water coming through the ceiling. Tarp call after storm damage, can't wait until morning. The shop that picks up fast keeps the work.
What the year looks like
Peak roughly April through October. Storm-driven spikes outside that window. Winter work is mostly emergency repair and tarp jobs.
For most roofers, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
Common questions
What about active-leak calls in the middle of a rain storm?
Active-leak calls trigger a 'we'll be in touch within the hour' script and route to your dispatch immediately.
Will it ask for the roof age?
Yes. The intake captures approximate roof age and material so you can prep a quote ballpark.
Can it handle insurance-adjuster calls differently?
Yes. Adjuster-identified calls route to a separate intake that captures claim number and inspection window.
What does it say about pricing?
Whatever you've approved. Most roofers default to a 'we'll quote on site' line because pricing depends on what's actually up there.
Will it work for storm-chase calls?
Yes. The intake can branch on hail or wind events and capture the storm date for insurance correlation.
Try Avidra on your own number
Try Avidra on your real business number for 14 days. No card. See pricing and start when you're ready. Avidra reads the same whether the call comes from Terrebonne or from the next market over.
Start free for 14 days