The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
ROOFING · BURNABY
Never miss a roofing service call in Burnaby
Phone rings first4.2s response30-day guarantee
Your crew's finishing a tear-off and you're up top checking the deck rot. The phone rings in the cab below. By the time you climb down, the message has rolled to voicemail and the homeowner has hung up.
Three things roofers push back on
“in the off-season I don't want more calls”
You can pause Avidra by day or by hour. Set it for storm weeks only if that's all you want. The forwarding is reversible from your phone.
“I don't want to book inspections that turn out to be nothing”
Avidra captures the basics so you decide before you drive. The lead summary tells you whether it's an active leak or a 'just curious' inspection. You triage from your phone.
“AI can't quote a roof, I have to see it first”
It doesn't try. The intake asks where, what they're seeing, and whether the leak is active. You drive over and quote. The intake gets you the appointment.
How Avidra runs both channels
Step 1 · AI picks up live, or texts back if you miss it
Live or missed, the caller gets a real reply. Voice on the call, SMS on the miss.
Step 2 · Qualifies the caller on whichever channel they're on
Whichever channel the caller is on, the AI runs the same intake. No re-asking on the callback.
Step 3 · Transfer to you on call, or summary to your phone
Transfers happen on voice. Summaries happen on SMS. The format depends on the channel, but both end up on your phone.
Step 4 · The SMS thread stays open after, so they can text follow-ups
After a voice call ends, the SMS thread stays open. The caller can text follow-up questions and the AI keeps the conversation going.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.
The text won't quote a tear-off. It won't estimate a roof age over the phone. It won't promise an insurance-approved scope. The intake captures enough to triage. The actual roof and the actual quote stay yours, after you've been on the ladder.
The math on your missed calls
The numbers on a roofing shop your size.
4 calls/week missed$1,200 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next roofer on Google.
Avidra catches them in 4.2 seconds.
Two people on the phones, not just one
The customer-facing AI is one half of the product. The other half is yours. Text the Avidra number any natural-language instruction like 'text Dave I'm running 15 late' or 'show me Friday's bookings.' Avidra relays the message or pulls the data. Most owners forget this is part of the product until the first time they use it from a job site.
Calls roofers in Burnaby actually take
Here's what your line catches on a normal week. Soffit and fascia replacement tied to a roof job. Missing shingles after a high-wind day. Insurance inspection booking after a hail event. Ice dam damage showing on a top-floor ceiling after a thaw. Each is the same opportunity. The phone is the bottleneck.
After hours, the calls shift. The patience is shorter and the stakes are higher. Tree limb through the roof after a wind event. Tarp call after storm damage, can't wait until morning. Fast pickup is the difference between the job and a callback that never gets returned.
What the year looks like
Peak roughly April through October. Storm-driven spikes outside that window. Winter work is mostly emergency repair and tarp jobs.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
After-hours and on-the-ground in Burnaby
A call might originate in Brentwood or three neighborhoods over. The text-back chain runs the same way in either case. WorkSafeBC requires a written fall-protection plan for any roofing work over three metres above grade.
Common questions
Can it handle insurance-adjuster calls differently?
Yes. Adjuster-identified calls route to a separate intake that captures claim number and inspection window.
What does it say about pricing?
Whatever you've approved. Most roofers default to a 'we'll quote on site' line because pricing depends on what's actually up there.
Will it tell the homeowner to call insurance first?
If you set the script to mention insurance, yes. Most roofers add a 'have your insurance info ready' line for storm-damage calls.
What if a caller wants to schedule a free inspection?
The intake captures the request and gathers address, roof age, and any visible damage. Booking is on you.
Does it handle commercial flat-roof inquiries?
Yes. Commercial intake is a separate path that captures roof type, building age, and existing warranty status.
Try Avidra on your own number
Forward your missed calls to Avidra and watch the first text fire. 14 days free, no card to start, cancel from your phone. Try Avidra on your real business number for 14 days. Picks up your missed calls. Picks up live if you let it. No card up front.
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