Never miss a plumbing service call in Montreal

Three things plumbers push back on

• “I already have an answering service through my CRM”

  If the CRM is taking calls in real time and responding in under five seconds, you don't need this. Most CRMs send a confirmation email an hour later. The five-second window is when the lead is still deciding which name to scroll to next.

• “homeowners hate talking to a robot, they'll just hang up”

  Most callers can't tell the AI from a person on the first exchange. It uses your script and your business name, your recorded voice if you've added one. The few who do figure it out usually don't care, because they're getting a real reply at 8pm instead of voicemail.

• “what if it can't answer a real plumbing question”

  It doesn't try. The AI says you'll get back to them, asks for the basics so you can quote intelligently, and stops there. Pricing, scope, and any actual diagnosis stays with you. The product is intake, not advice.

How Avidra answers your calls

1. Step 1 · AI picks up

   The first thing the caller hears is the AI receptionist saying who you are. No menu, no 'press 1 for sales.'

2. Step 2 · Qualifies the caller live

   The AI walks the caller through the questions you'd ask. Configurable per trade, per shop, per script.

3. Step 3 · Transfers to you when they ask, or summarizes when they don't

   The caller can say 'put me through to a tech' any time. The AI routes the call. Otherwise it captures the lead and ends with a thank-you.

4. Step 4 · Lead summary lands on your phone

   A text summary lands on your phone. The recording link is optional and configurable.

Pick a pickup mode

You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.

Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.

Where Avidra stops

Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.

The text won't promise a 2pm slot. It won't quote a dispatch fee unless you've configured one in the script. It won't argue with a homeowner about whether they need a snake or a hydro-jet. The diagnosis and the price stay with you.

Run the shop from the road

Text the Avidra number from a job site. 'Tell Mike I'll be there in 10' and the AI sends Mike an SMS as your shop. Same for 'how many leads today' or 'call Sarah Linton back at 4.' Avidra picks up the phone for your customers. It also picks up for you.

Calls plumbers in Montreal actually take

The calls that land most often go something like this. Kitchen drain backing up on a weeknight. Leaking toilet flange the homeowner can see through the ceiling. Outdoor hose bib split after a freeze. Low pressure on the second floor since the renovation. Pick up first and you book the job. Pick up second and you don't.

Off-hours calls run differently. Tighter, more urgent, less willing to wait until morning. Water main leak between meter and house. Burst supply line spraying into a ceiling. The shop that picks up fast keeps the work.

What the year looks like

Burst-pipe calls spike from late November through March. Drain calls run year-round with a small May bump from spring renovation work.

For most plumbers, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.

Getting Avidra answering your phone

Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.

Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.

Why live pickup beats voicemail

Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.

After-hours and on-the-ground in Montreal

Cold snaps in Montreal push burst-pipe calls into the after-hours queue every winter. Calls come from Plateau-Mont-Royal and from across Montreal. The phone doesn't care about postal codes.

Common questions

Try Avidra on your own number

Two minutes of setup. Fourteen days free. Cancel if you don't see leads land that you would have lost. No card up front. Free for 14 days. AI answers your phone live, or texts back the missed callers. Configure however your shop works.