The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
MED SPA · SAGUENAY
Never miss a med spa service call in Saguenay
Phone rings first4.2s response30-day guarantee
Series clients are the backbone and they call to book the next session, not to ask questions. A first-time consult tries to get through. The line is busy from a current client at the counter. They don't try again.
Three things med spas push back on
“I worry about a client posting a screenshot of a bad bot conversation”
The script is yours to edit and freeze. Avidra only sends what you've approved. No improvisation, no off-message answers.
“first-time clients will think it's a scam if a text comes that fast”
The text leads with your spa name. Most clients recognize it because they just called that number. The fast reply reads as professional, not suspicious.
“we do membership pitches at intake, bots can't do that”
Right. The pitch still happens at intake. Avidra's job is to make sure the intake actually gets booked. No booking, no pitch.
How Avidra runs both channels
Step 1 · AI picks up live, or texts back if you miss it
Two channels, one number. AI picks up by voice when it can. Otherwise the SMS text-back runs as a backup.
Step 2 · Qualifies the caller on whichever channel they're on
The intake doesn't care if the caller is on voice or text. Same questions, same data captured.
Step 3 · Transfer to you on call, or summary to your phone
Transfers happen on voice. Summaries happen on SMS. The format depends on the channel, but both end up on your phone.
Step 4 · The SMS thread stays open after, so they can text follow-ups
After a voice call ends, the SMS thread stays open. The caller can text follow-up questions and the AI keeps the conversation going.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your clients. The phone is the part it owns. The work past it stays with you and your existing tools.
It doesn't book the consult. It doesn't quote a treatment tier. It doesn't replace the nurse-injector conversation. The text captures interest and tells the client the office will follow up. The consult and the treatment plan stay with your team.
The math on your missed calls
The numbers on a spa your size.
8 calls/week missed$320 avg appointment$2,560 / week$11,093 / month$133,120 / year
73% of clients don't leave a voicemail. They call the next med spa on Google.
Avidra catches them in 4.2 seconds.
Calls med spas in Saguenay actually take
The calls that land most often go something like this. Microneedling series booking. Lip filler touch-up for a returning client. Chemical peel consult ahead of a wedding. Laser hair removal package question. Each one is a booking your front desk would close if they could pick up.
After-hours patterns are tighter. The questions are shorter and the patience is thinner. Post-laser redness that's lasting longer than expected. Bruising or swelling after a treatment, client wants reassurance. Whoever answers first lands the appointment. Everyone else gets the voicemail tone.
What the year looks like
Spring run-up to wedding season and summer drives consults March through June. November and early December bump for holiday packages and gift cards.
Most med spas can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
Common questions
What about membership inquiries?
Membership inquiries are flagged and the intake captures basic interest. The actual pitch happens on the human callback.
Will the script know the difference between Botox and filler inquiries?
Yes. The first question branches on the treatment type. Each path asks the right follow-up questions.
What about gift-card and package inquiries?
Captured with the same intake. Gift-card requests are flagged for the front desk.
Can it ask about medical history?
Only if you configure it to capture intake forms by text. Most spas keep medical history for the in-person consultation.
Can I have different scripts for different injectors?
Yes. The intake can branch by requested injector.
Try Avidra on your own number
Avidra answers your missed calls starting today. Free for 14 days, no card up front. See pricing for what comes after. Same intake. Same lead summary. Saguenay or anywhere else we work.
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