MED SPA · NEW YORK

AI phone receptionist for med spas in New York

Phone rings first4.2s response30-day guarantee

Consult-to-treat is the conversion that matters and it starts at the phone call. The phone rings during a touch-up. The receptionist is in the back. The voicemail box is full.

When the phone rings and you can't

Reception is at the counter with a new client. The next call goes to voicemail.

What Avidra does

Avidra answers your phone, however you've wired it. Live with AI voice, or text-back if the call goes missed, or both running together. The caller gets a real response. You get the captured lead.

The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the clients are in your inbox before you do.

How Avidra runs both channels

Step 1 · AI picks up live, or texts back if you miss it
Live or missed, the caller gets a real reply. Voice on the call, SMS on the miss.
Step 2 · Qualifies the caller on whichever channel they're on
Whichever channel the caller is on, the AI runs the same intake. No re-asking on the callback.
Step 3 · Transfer to you on call, or summary to your phone
Transfers happen on voice. Summaries happen on SMS. The format depends on the channel, but both end up on your phone.
Step 4 · The SMS thread stays open after, so they can text follow-ups
Post-call, the SMS thread stays open as a follow-up channel. The caller can text the AI later and you don't lose the context.

Pick a pickup mode

You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.

The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.

The phone end of your practice

Avidra owns the phone end of your practice. It picks up calls, runs the qualifier, captures the booking request, and relays the messages you ask it to send. Everything past the phone stays with you. Scheduling, billing, charting, treatment planning all live in your existing tools.

It doesn't book the consult. It doesn't quote a treatment tier. It doesn't replace the nurse-injector conversation. The text captures interest and tells the client the office will follow up. The consult and the treatment plan stay with your team.

The math on your missed calls

The numbers on a spa your size.

8 calls/week missed$320 avg appointment$2,560 / week$11,093 / month$133,120 / year

73% of clients don't leave a voicemail. They call the next med spa on Google.

Avidra catches them in 4.2 seconds.

The promise

If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.

No forms. No retention call.

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Calls med spas in New York actually take

Most of these will look familiar. Lip filler touch-up for a returning client. Consult-to-treat conversion for a hesitant prospect. Botox consult booking for a first-time client. Chemical peel consult ahead of a wedding. Each one is a booking your front desk would close if they could pick up.

After-hours patterns are tighter. The questions are shorter and the patience is thinner. Bruising or swelling after a treatment, client wants reassurance. Post-laser redness that's lasting longer than expected. Whoever answers first lands the appointment. Everyone else gets the voicemail tone.

What the year looks like

Spring run-up to wedding season and summer drives consults March through June. November and early December bump for holiday packages and gift cards.

Most med spas can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.

How setup actually works

Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.

Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.

Why speed matters more than channel

The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.

Common questions

Will the script know the difference between Botox and filler inquiries?

Yes. The first question branches on the treatment type. Each path asks the right follow-up questions.

Can I have different scripts for different injectors?

Yes. The intake can branch by requested injector.

Will it book consults automatically?

Booking is on the team. The intake captures preferred days and times for the consult.

Can it ask about medical history?

Only if you configure it to capture intake forms by text. Most spas keep medical history for the in-person consultation.

Can it capture skin-type information for laser inquiries?

Yes. Laser hair removal and laser skin treatments include Fitzpatrick-type questions in the intake.

Try Avidra on your own number

14-day free trial. No credit card, no contract. If it doesn't catch your first missed call, you don't pay. Start free in 2 minutes. AI picks up calls you miss. AI picks up calls you want it to. The shop decides which.

Start free for 14 days