The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
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LOCKSMITH · NANAIMO
Nanaimo locksmiths: stop losing leads to voicemail
Phone rings first4.2s response30-day guarantee
Scam calls flood the trade and most owners screen aggressively. A real lockout call from a real renter goes to voicemail and the renter assumes you're closed. They scroll to the next name.
Why this matters in Nanaimo
Nanaimo winters are mild, but the call volume doesn't drop as much as you'd think. Side note. The fix is the same here as anywhere: text the caller back in five seconds instead of letting them roll to voicemail.
What Avidra does
Avidra answers your phone, however you've wired it. Live with AI voice, or text-back if the call goes missed, or both running together. The caller gets a real response. You get the captured lead.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the callers are in your inbox before you do.
How Avidra runs both channels
Step 1 · AI picks up live, or texts back if you miss it
Live or missed, the caller gets a real reply. Voice on the call, SMS on the miss.
Step 2 · Qualifies the caller on whichever channel they're on
Voice intake or SMS intake, the data lands in your inbox the same way.
Step 3 · Transfer to you on call, or summary to your phone
If the call goes voice and the caller wants a human, the transfer fires. If it stays on text, the summary lands when intake completes.
Step 4 · The SMS thread stays open after, so they can text follow-ups
The conversation doesn't end when the call does. SMS stays open for follow-up questions and the AI handles them.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures jobs and relays messages to your customers when you ask. What it doesn't do: write your invoices, schedule your techs, replace your dispatcher, or pull customer history from your CRM.
It never quotes a lockout price. It doesn't verify ID. It doesn't dispatch a tech. The text captures location and lock type. Everything else happens on your callback.
The math on your missed calls
The numbers on a locksmith your size.
7 calls/week missed$150 avg job$1,050 / week$4,550 / month$54,600 / year
73% of callers don't leave a voicemail. They call the next locksmith on Google.
Avidra catches them in 4.2 seconds.
Calls locksmiths in Nanaimo actually take
Most of these will look familiar. Broken key extraction from a lock. Rekey after a tenant move-out. Deadbolt install on a new exterior door. Residential lockout at the front door. Each is the same opportunity. The phone is the bottleneck.
After hours, the calls shift. The patience is shorter and the stakes are higher. Lockout at 2am with no other key holder reachable. Commercial lockout before opening shift. Fast pickup is the difference between the job and a callback that never gets returned.
What the year looks like
Lockouts spike in summer (slammed-door season) and after long weekends. Rekey work is steady year-round with a small bump in moving season May through August.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
Common questions
Will it quote a lockout price?
No. Avidra is configured to never quote a price for lockouts. Pricing happens on your callback.
Will it route a smart-lock install request?
Yes. Smart-lock install requests capture the model and the existing door hardware.
What about rekey requests?
Rekey intake captures the number of doors, lock types, and the reason for the rekey.
Can it book a commercial master-key consultation?
It captures the request. The site visit and consultation are yours.
Will it ask for ID before quoting a rekey?
No quoting happens in the intake. ID and authorization are handled on your callback.
Try Avidra on your own number
Point your missed calls at Avidra and see the first text-back land. Free for 14 days. No card to start. The product doesn't change by city. Nanaimo locksmiths get the same thing every other market gets.
Start free for 14 days