The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
HVAC · WINNIPEG
Never miss a hvac service call in Winnipeg
Phone rings first4.2s response30-day guarantee
A homeowner whose AC died at 2pm called four contractors in twenty minutes. You were the third. They called back, you answered, and they were already booked with someone else.
Three things HVAC contractors push back on
“I run a tight maintenance-contract book, I don't want random cold callers”
Cold callers usually don't engage. The ones who do are the real leads, the homeowners who looked up an HVAC tech because their AC died this morning. Avidra filters by reply, not by call. The contract book stays untouched.
“my dispatcher already triages every call”
Then Avidra is the backup for the calls your dispatcher misses. Lunch breaks. Shift change. The fourth simultaneous call. The dispatcher stays the primary.
“won't customers think it's a scam if a text fires that fast”
The text identifies itself as your business name. That's the bit that prevents the scam read. After that, it asks for the basics and waits. Most customers reply within a minute.
How Avidra runs both channels
Step 1 · AI picks up live, or texts back if you miss it
Two channels, one number. AI picks up by voice when it can. Otherwise the SMS text-back runs as a backup.
Step 2 · Qualifies the caller on whichever channel they're on
The qualifying questions adapt to the channel: voice on the call, SMS in the text thread. Same content, same answers captured.
Step 3 · Transfer to you on call, or summary to your phone
Voice call: transfer to a human when the caller asks. SMS intake: lead summary the moment the conversation closes.
Step 4 · The SMS thread stays open after, so they can text follow-ups
Voice call ends. SMS thread stays warm. The caller can text 'one more thing' and the AI picks up the conversation.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
The phone end of your shop
Avidra owns the phone end of your shop. It picks up calls, runs the qualifier, captures the job, and relays the messages you ask it to send. Everything past the phone stays with you. Pricing, scheduling, dispatch, billing all live in your existing tools.
The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.
The math on your missed calls
The numbers on a hvac shop your size.
8 calls/week missed$600 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next HVAC contractor on Google.
Avidra catches them in 4.2 seconds.
Calls HVAC contractors in Winnipeg actually take
Here's what your line catches on a normal week. Condensate line clogged and dripping onto a hallway floor. Furnace short-cycling every few minutes. Annual maintenance booking for spring or fall. Low refrigerant suspected after a long cooling run. Each one is a job you'd close if you could pick up the phone.
After-hours patterns are tighter. The urgency is higher and the timeline is shorter. Elderly homeowner without working heat overnight. Gas smell near a furnace, needs immediate triage. Whoever answers first books it. Everyone else gets the voicemail tone.
What the year looks like
Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.
Most HVAC contractors can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
After-hours and on-the-ground in Winnipeg
Winnipeg winters mean no-heat calls that land at 11pm when the temperature drops fastest. Heat advisories in Winnipeg bring the AC-emergency wave you already know. Calls come from Wolseley and from across Winnipeg. The phone doesn't care about postal codes.
Common questions
Can I quote a service call fee in the script?
Yes. The flat trip charge or after-hours rate can be disclosed in the intake message.
Does it handle no-heat panic differently than a quote request?
Yes. The script branches on urgency. Emergencies get a faster acknowledgement and a 'we're on the way' style intake.
Will it work for commercial accounts?
Commercial intake is a separate script path. The questions are different and the routing usually goes to a dispatcher, not the field tech.
How does it know my business hours?
You set them once in setup. The script changes after-hours behavior automatically when you're closed.
Does the script know the difference between cooling and heating season?
You can configure seasonal scripts. Most owners switch them in October and again in April.
Try Avidra on your own number
Run the trial on your own line for two weeks. The first missed call you catch usually pays for the year. The same product runs in Winnipeg as it does in every other market we cover.
Start free for 14 days