The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
HVAC · PHILADELPHIA
What a missed call costs a Philadelphia hvac shop
Phone rings first4.2s response30-day guarantee
Your dispatcher took a vacation week and you're covering. The route software shows six calls. The phone has rung eleven times since 8am. Two of those were real leads.
What Avidra does
Avidra answers your phone, however you've wired it. Live with AI voice, or text-back if the call goes missed, or both running together. The caller gets a real response. You get the captured lead.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the homeowners are in your inbox before you do.
Where the math breaks even
Break-even is one recovered job a month for almost every plan tier. If Avidra catches one hvac lead in the trial that would have gone to voicemail, you're already ahead on the year. The trial period is 14 days, so the math has the chance to prove itself before you're paying.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.
The phone end of your shop
Avidra owns the phone end of your shop. It picks up calls, runs the qualifier, captures the job, and relays the messages you ask it to send. Everything past the phone stays with you. Pricing, scheduling, dispatch, billing all live in your existing tools.
The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.
The math on your missed calls
The numbers on a hvac shop your size.
8 calls/week missed$600 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next HVAC contractor on Google.
Avidra catches them in 4.2 seconds.
Calls HVAC contractors in Philadelphia actually take
Most of these will look familiar. Condensate line clogged and dripping onto a hallway floor. Annual maintenance booking for spring or fall. AC blowing warm air after the contactor stuck. New homeowner asking for a tune-up before winter. Each one is a job you'd close if you could pick up the phone.
After-hours patterns are tighter. The urgency is higher and the timeline is shorter. Elderly homeowner without working heat overnight. No AC during a heat advisory. Whoever answers first books it. Everyone else gets the voicemail tone.
What the year looks like
Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.
Most HVAC contractors can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
Common questions
How does it know my business hours?
You set them once in setup. The script changes after-hours behavior automatically when you're closed.
Does it handle no-heat panic differently than a quote request?
Yes. The script branches on urgency. Emergencies get a faster acknowledgement and a 'we're on the way' style intake.
What if the caller is on a maintenance contract?
Recognized numbers route straight to your phone. The text only fires for cold calls.
Can it capture make and model of the equipment?
Yes. The script asks for the equipment make, model, and rough age. The answer is in the lead summary.
Will it work for commercial accounts?
Commercial intake is a separate script path. The questions are different and the routing usually goes to a dispatcher, not the field tech.
Try Avidra on your own number
14-day free trial. No credit card, no contract. If it doesn't catch your first missed call, you don't pay. Start free in 2 minutes. AI picks up calls you miss. AI picks up calls you want it to. The shop decides which.
Start free for 14 days