AI phone receptionist for HVAC contractors in Newmarket

When the phone rings and you can't

You're on a rooftop unit with the micron gauge open and the phone is in the truck below.

What Avidra does

Avidra answers your phone with AI voice the moment a call lands. The caller hears a real voice. You get a structured lead summary on your phone, the same way a text would arrive.

The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the homeowners are in your inbox before you do.

How Avidra answers your calls

1. Step 1 · AI picks up

   When the phone rings, Avidra picks up before voicemail can. The greeting is yours, recorded or text-to-speech, your call.

2. Step 2 · Qualifies the caller live

   The AI runs your intake script on the call. It asks for the basics the way your front desk would.

3. Step 3 · Transfers to you when they ask, or summarizes when they don't

   If the caller wants a human, they get one. If they don't, the AI handles the whole call and you get the summary after.

4. Step 4 · Lead summary lands on your phone

   A text summary lands on your phone. The recording link is optional and configurable.

Two ways to set it up

Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.

Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.

What Avidra does and doesn't

Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures jobs and relays messages to your customers when you ask. What it doesn't do: write your invoices, schedule your techs, replace your dispatcher, or pull customer history from your CRM.

The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.

Your assistant for the calls you do answer

Avidra isn't just for missed calls. The owner side runs on text and voice too. From a truck or a job site, you can text the Avidra number to relay a message to a specific customer, ask how today's leads are shaping up, or have the AI book a callback. It does what a human dispatcher would do, on whichever channel you're already using.

Calls HVAC contractors in Newmarket actually take

The calls that land most often go something like this. Low refrigerant suspected after a long cooling run. Thermostat showing the right temp but no heat coming through. Furnace short-cycling every few minutes. Annual maintenance booking for spring or fall. Each is the same opportunity. The phone is the bottleneck.

After hours, the calls shift. The patience is shorter and the stakes are higher. No AC during a heat advisory. Elderly homeowner without working heat overnight. Fast pickup is the difference between the job and a callback that never gets returned.

What the year looks like

Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.

Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.

Getting Avidra answering your phone

Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.

Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.

Why live pickup beats voicemail

Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.

After-hours and on-the-ground in Newmarket

TSSA G2 or G3 ticket is required for any gas appliance install or service in Ontario. Some municipalities also require a mechanical permit for ductwork changes.

Common questions

Try Avidra on your own number

Plug it in, miss a call, see what happens. 14 days free, no card needed to start. Free for 14 days. AI answers your phone live, or texts back the missed callers. Configure however your shop works.