The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
HVAC · MAPLE RIDGE
Maple Ridge HVAC contractors: stop losing leads to voicemail
Phone rings first4.2s response30-day guarantee
A homeowner whose AC died at 2pm called four contractors in twenty minutes. You were the third. They called back, you answered, and they were already booked with someone else.
Why this matters in Maple Ridge
Maple Ridge runs the same problem every other hvac market runs. Calls come in clustered, your hands are busy, and the homeowner won't wait for a callback. Worth knowing. The fix is the same: pick up the call you can't answer with a text instead of a voicemail.
What Avidra does
Avidra is a text-back system that runs the second you miss a call. The caller gets a real reply, not a voicemail loop. You get a structured lead with the basics filled in.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the homeowners are in your inbox before you do.
How Avidra answers your missed calls
Step 1 · Missed call detected
Your business line gets monitored around the clock. The moment a call goes unanswered, a text goes out automatically.
Step 2 · SMS qualifier
The text uses your script. The caller sees the questions you'd ask in person. Most respond inside a minute.
Step 3 · Job summary to your phone
The lead summary lands on your phone as a single message. Everything you need to prep for the call is there before you scroll down.
Step 4 · You decide when to call back
Avidra holds the line for you. The caller gets a soft check-in after a configurable interval. You stay in control of when the human conversation starts.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.
The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.
The math on your missed calls
The numbers on a hvac shop your size.
8 calls/week missed$600 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next HVAC contractor on Google.
Avidra catches them in 4.2 seconds.
Calls HVAC contractors in Maple Ridge actually take
Here's what your line catches on a normal week. AC blowing warm air after the contactor stuck. Low refrigerant suspected after a long cooling run. Furnace short-cycling every few minutes. Annual maintenance booking for spring or fall. Each is the same opportunity. The phone is the bottleneck.
After hours, the calls shift. The patience is shorter and the stakes are higher. Gas smell near a furnace, needs immediate triage. Elderly homeowner without working heat overnight. Fast pickup is the difference between the job and a callback that never gets returned.
What the year looks like
Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
Common questions
Will it handle warranty questions?
It captures the warranty claim details and routes them to the office. Warranty answers come from your team, not the bot.
What about gas-smell calls, will it triage those?
Gas-smell calls trigger an immediate 'leave the house and call 911 first' message before the booking conversation continues.
Can it capture make and model of the equipment?
Yes. The script asks for the equipment make, model, and rough age. The answer is in the lead summary.
What if the caller is on a maintenance contract?
Recognized numbers route straight to your phone. The text only fires for cold calls.
Will it work for commercial accounts?
Commercial intake is a separate script path. The questions are different and the routing usually goes to a dispatcher, not the field tech.
Try Avidra on your own number
Plug it in, miss a call, see what happens. 14 days free, no card needed to start. Try Avidra on your real business number for 14 days. Picks up your missed calls. Picks up live if you let it. No card up front.
Start free for 14 days