The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
GARAGE DOOR · KELOWNA
After-hours call answering for Kelowna garage door techs
Phone rings first4.2s response30-day guarantee
Routine maintenance keeps the springs and the rollers alive, but most homeowners don't book it. The bookings come from the breakdown. The shop that picks up is the shop that does the install.
A Tuesday in Kelowna
Tuesday at 9am you're loading the truck in Kelowna. The first call of the day is a broken cable hanging loose on one side. You're already booked solid by the time it's transcribed and sent back to your inbox. You hear the phone vibrate on the workbench. The torque wrench is mid-turn and there's no putting it down.
The 4pm call is a homeowner whose door won't close after the spring snapped. You can't take it. By 6:30pm there's an after-hours job too, a door fell off the track and bent the panels. Two missed calls, one half-day of revenue, no way to triage from a ladder.
What changes
Avidra answers your phone with AI voice the moment a call lands. The caller hears a real voice. You get a structured lead summary on your phone, the same way a text would arrive.
The Tuesday morning call still happens. You still can't answer mid-job. Now the homeowner gets a text in under five seconds asking the basics. By the time you're back in the truck the lead is qualified and sitting in your inbox.
Two ways to set it up
Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.
Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.
What it costs
Free for 14 days. No card to start. Plans after the trial run from a flat monthly rate, not per-call. Most garage door techs pay less per month than the value of one recovered job. See the pricing page for current numbers.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures jobs and relays messages to your customers when you ask. What it doesn't do: write your invoices, schedule your techs, replace your dispatcher, or pull customer history from your CRM.
The text won't quote a spring. It won't promise a same-day slot. It won't tell a homeowner whether their opener motor is shot or just the capacitor. Door type and approximate age get captured. The diagnosis and the price stay with you.
The math on your missed calls
The numbers on a garage door shop your size.
7 calls/week missed$250 avg job$1,750 / week$7,583 / month$91,000 / year
73% of homeowners don't leave a voicemail. They call the next garage door tech on Google.
Avidra catches them in 4.2 seconds.
Calls garage door techs in Kelowna actually take
Here's what your line catches on a normal week. Annual lube and tune-up booking. Snapped torsion spring with the car stuck inside. Smart opener install with phone app. Opener motor humming but the door won't move. Pick up first and you book the job. Pick up second and you don't.
Off-hours calls run differently. Tighter, more urgent, less willing to wait until morning. Door stuck open at 11pm with valuables inside. Snapped spring trapping a car before an early shift. The shop that picks up fast keeps the work.
What the year looks like
Spring breaks spike during cold snaps when steel contracts. Opener calls spike in summer. Otherwise steady year-round.
For most garage door techs, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
Common questions
What about opener motor calls?
Opener-motor calls are flagged and the intake captures the symptoms (humming, no movement, intermittent).
Can it handle a stuck-open door at night?
Yes. The after-hours script for emergencies acknowledges the situation and offers a callback or a next-morning slot.
Will it offer a tune-up upsell?
Only if you configure it to. Most owners keep the intake to capture-and-acknowledge and handle the upsell on the human callback.
What if a customer asks about spring size?
The script asks for door dimensions and approximate weight. Actual spring size is confirmed on site.
What about hailstorm panel replacements?
Storm-damage intake can branch to capture insurance status and storm date.
Try Avidra on your own number
Try Avidra on your real business number for 14 days. No card. See pricing and start when you're ready. The same product runs in Kelowna as it does in every other market we cover.
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