The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
DENTAL · WELLAND
After-hours call answering for Welland dental offices
Phone rings first4.2s response30-day guarantee
A panicked parent calls about a kid who knocked out a tooth at hockey. The tooth's in a baggie of milk. They needed a yes in the next hour. The front desk was at lunch.
A Tuesday in Welland
Tuesday at 9am the front desk in your Welland dental office is on the phone with insurance about a denied claim. A new call comes in. The first call of the day is a treatment plan question after a recent visit. It rolls to voicemail and the caller hangs up without leaving a message.
The 4pm call is a patient with a cracked molar that started hurting yesterday. Reception is checking in two patients at the counter. By close of business there's an after-hours call too, a swollen jaw and pain that won't stop, patient asking if they should go to ER. Two missed calls, two unbooked appointments, no way to recover them tomorrow.
What changes
Avidra is a text-back system that runs the second you miss a call. The caller gets a real reply, not a voicemail loop. You get a structured lead with the basics filled in.
The Tuesday morning call still happens. The front desk still can't answer when it's already on another line. Now the patient gets a text in under five seconds asking the basics. By the time the front desk is free, the lead is qualified and sitting in your inbox.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.
What it costs
Free for 14 days. No card to start. Plans after the trial run from a flat monthly rate, not per-call. Most dental offices pay less per month than the value of one recovered job. See the pricing page for current numbers.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your patients. The phone is the part it owns. The work past it stays with you and your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Your assistant between appointments
Avidra isn't just for missed calls. The owner side runs on text. From between chair turnovers or your office at home, text the Avidra number to relay a message to a specific patient, ask how today's bookings are shaping up, or have the AI confirm a callback time. The kind of small message work a practice manager does, on whichever channel you're already using.
Calls dental offices in Welland actually take
Here's what your line catches on a normal week. Wisdom tooth consult for a 19-year-old. Cracked molar after biting on something hard. Emergency tooth pain that started overnight. New patient exam booking with insurance verification. Each one is a booking your front desk would close if they could pick up.
After-hours patterns are tighter. The questions are shorter and the patience is thinner. Post-extraction bleeding that hasn't slowed. Swollen jaw and pain that won't stop, patient asking if they should go to ER. Whoever answers first lands the appointment. Everyone else gets the voicemail tone.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
Most dental offices can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
Common questions
What about referrals from another practice?
Referral calls can be flagged in the intake. The script asks who referred them and any treatment notes from the referring office.
Will it handle dental emergencies?
Yes. Emergencies are flagged and the lead summary pushes to the top of the inbox. Most practices set after-hours scripts to direct urgent cases to an on-call line.
What about new-patient versus existing-patient calls?
The first question branches the intake. New patients get a different question set than existing patients.
Will it book appointments directly?
Booking is the front desk's call. Avidra captures the request and the preferred timing.
Will it work with our existing PMS?
The lead summary webhooks into most practice-management systems.
Try Avidra on your own number
Avidra answers your missed calls starting today. Free for 14 days, no card up front. See pricing for what comes after. Try Avidra on your real business number for 14 days. Picks up your missed calls. Picks up live if you let it. No card up front.
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