The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
DENTAL · ST. ALBERT
After-hours call answering for St. Albert dental offices
Phone rings first4.2s response30-day guarantee
Lapsed-recall calls are the steady job most front desks postpone. The patient calls back at 8:15am for a hygiene booking. The front desk is helping a walk-in. The call goes to voicemail.
A Tuesday in St. Albert
Tuesday at 9am the front desk in your St. Albert dental office is on the phone with insurance about a denied claim. A new call comes in. The first call of the day is a emergency tooth pain that started overnight. It rolls to voicemail and the caller hangs up without leaving a message.
The 4pm call is a patient with a cracked molar that started hurting yesterday. Reception is checking in two patients at the counter. By close of business there's an after-hours call too, a knocked-out tooth from a sports injury. Two missed calls, two unbooked appointments, no way to recover them tomorrow.
What changes
Avidra answers your phone with AI voice the moment a call lands. The caller hears a real voice. You get a structured lead summary on your phone, the same way a text would arrive.
The Tuesday morning call still happens. The front desk still can't answer when it's already on another line. Now the patient gets a text in under five seconds asking the basics. By the time the front desk is free, the lead is qualified and sitting in your inbox.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
What it costs
Free for 14 days. No card to start. Plans after the trial run from a flat monthly rate, not per-call. Most dental offices pay less per month than the value of one recovered job. See the pricing page for current numbers.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your patients. The phone is the part it owns. The work past it stays with you and your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Calls dental offices in St. Albert actually take
The calls that land most often go something like this. New patient exam booking with insurance verification. Invisalign consult booking. Treatment plan question after a recent visit. Emergency tooth pain that started overnight. Each is an appointment that books when reception answers in time.
After hours, the caller is usually anxious. Time is short and the patience for a callback tomorrow is shorter. Knocked-out tooth from a sports injury. Post-extraction bleeding that hasn't slowed. Fast pickup is the difference between booking the appointment and watching the patient call the next practice on the list.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
Common questions
Can it tell the patient your office hours?
Yes. Hours are part of the standard script.
Will it handle insurance claim follow-up calls?
It captures the inquiry and routes it to the billing team.
What about referrals from another practice?
Referral calls can be flagged in the intake. The script asks who referred them and any treatment notes from the referring office.
Will it work with our existing PMS?
The lead summary webhooks into most practice-management systems.
Will it handle dental emergencies?
Yes. Emergencies are flagged and the lead summary pushes to the top of the inbox. Most practices set after-hours scripts to direct urgent cases to an on-call line.
Try Avidra on your own number
Point your missed calls at Avidra and see the first text-back land. Free for 14 days. No card to start. Same intake. Same lead summary. St. Albert or anywhere else we work.
Start free for 14 days