The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
DENTAL · RICHMOND HILL
AI phone receptionist for dental offices in Richmond Hill
Phone rings first4.2s response30-day guarantee
It's recall season. The front desk is on the phone with insurance about a denied claim. A new-patient call comes in. They got the front desk's voicemail and the call went to the practice across town.
When the phone rings and you can't
The phone rings during a hygiene appointment. The receptionist is mid-conversation with insurance.
What Avidra does
Avidra answers your phone with AI voice the moment a call lands. The caller hears a real voice. You get a structured lead summary on your phone, the same way a text would arrive.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the patients are in your inbox before you do.
How Avidra answers your calls
Step 1 · AI picks up
Avidra picks up every call the moment it lands. The caller hears a real voice, not a hold-tone or a phone tree.
Step 2 · Qualifies the caller live
Qualifying happens on the call. The caller doesn't have to repeat anything to a human later.
Step 3 · Transfers to you when they ask, or summarizes when they don't
Transfers route to whatever cell you've assigned. The AI doesn't hold the caller hostage if they want a human.
Step 4 · Lead summary lands on your phone
After the call, Avidra texts you a structured summary. Caller name, problem, urgency, recording link if you want it.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
The phone end of your practice
Avidra owns the phone end of your practice. It picks up calls, runs the qualifier, captures the booking request, and relays the messages you ask it to send. Everything past the phone stays with you. Scheduling, billing, charting, treatment planning all live in your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Calls dental offices in Richmond Hill actually take
The calls that land most often go something like this. Recall hygiene appointment booking. New patient exam booking with insurance verification. Invisalign consult booking. Emergency tooth pain that started overnight. Pick up first and the patient stays on your books. Pick up second and they call the practice across town.
Off-hours calls run differently. Tighter questions, less willingness to wait for a callback in the morning. Post-extraction bleeding that hasn't slowed. Knocked-out tooth from a sports injury. The practice that books fastest keeps the patient.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
For most dental offices, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
Common questions
Can the script accept other languages?
Yes. A second-language script can be configured.
What about new-patient versus existing-patient calls?
The first question branches the intake. New patients get a different question set than existing patients.
What about referrals from another practice?
Referral calls can be flagged in the intake. The script asks who referred them and any treatment notes from the referring office.
Will it handle dental emergencies?
Yes. Emergencies are flagged and the lead summary pushes to the top of the inbox. Most practices set after-hours scripts to direct urgent cases to an on-call line.
Will it handle insurance claim follow-up calls?
It captures the inquiry and routes it to the billing team.
Try Avidra on your own number
Try Avidra on your real business number for 14 days. No card. See pricing and start when you're ready. Same intake. Same lead summary. Richmond Hill or anywhere else we work.
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