The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
DENTAL · PORT COQUITLAM
Never miss a dental service call in Port Coquitlam
Phone rings first4.2s response30-day guarantee
Lapsed-recall calls are the steady job most front desks postpone. The patient calls back at 8:15am for a hygiene booking. The front desk is helping a walk-in. The call goes to voicemail.
Three things dental offices push back on
“the AI will say the wrong thing about a quote and we'll lose trust”
Avidra never quotes. It captures the call's purpose and tells the patient a person will follow up. The trust stays with the human conversation.
“patients with insurance questions need a human, not a bot”
The AI asks the basics and defers insurance questions to the callback. Avidra never quotes a coverage figure. The patient gets an acknowledgement that the question will be answered by a person.
“we already have an online booking widget”
Phone callers usually don't switch to a website. The widget catches the patients who already chose it. Avidra catches the rest.
How Avidra answers your missed calls
Step 1 · Missed call detected
Avidra watches for missed calls on your business number. When one drops, it fires a text in under five seconds.
Step 2 · SMS qualifier
The SMS opens with a brief acknowledgement, then asks the qualifying questions you'd ask if you'd answered.
Step 3 · Job summary to your phone
A short text hits your phone with the lead. It reads like an SMS from your dispatcher. The answers are already structured for triage.
Step 4 · You decide when to call back
The caller doesn't get ghosted while you finish what you're on. Avidra keeps the conversation alive until you're ready.
Two ways to set it up
Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.
Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures the appointment request and relays messages to your patients when you ask. What it doesn't do: replace your front desk, schedule treatments, pull patient history from your scheduling system, or run your billing.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Calls dental offices in Port Coquitlam actually take
Here's what your line catches on a normal week. Invisalign consult booking. Wisdom tooth consult for a 19-year-old. New patient exam booking with insurance verification. Denture adjustment for a long-time patient. Each one is a booking your front desk would close if they could pick up.
After-hours patterns are tighter. The questions are shorter and the patience is thinner. Knocked-out tooth from a sports injury. Post-extraction bleeding that hasn't slowed. Whoever answers first lands the appointment. Everyone else gets the voicemail tone.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
Most dental offices can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
Common questions
Will it handle insurance claim follow-up calls?
It captures the inquiry and routes it to the billing team.
Can it ask about insurance up front?
Yes. The intake captures insurance provider and policy number if the patient is willing to share them by text.
What about new-patient versus existing-patient calls?
The first question branches the intake. New patients get a different question set than existing patients.
Will it work with our existing PMS?
The lead summary webhooks into most practice-management systems.
Can it tell the patient your office hours?
Yes. Hours are part of the standard script.
Try Avidra on your own number
Run the trial on your own line for two weeks. The first missed call you catch usually pays for the year. Try Avidra on your real business number for 14 days. Picks up your missed calls. Picks up live if you let it. No card up front.
Start free for 14 days