The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
DENTAL · KELOWNA
AI phone receptionist for dental offices in Kelowna
Phone rings first4.2s response30-day guarantee
Lapsed-recall calls are the steady job most front desks postpone. The patient calls back at 8:15am for a hygiene booking. The front desk is helping a walk-in. The call goes to voicemail.
When the phone rings and you can't
Reception is on hold with a benefits desk and the next call rolls to voicemail.
What Avidra does
Avidra answers your phone, however you've wired it. Live with AI voice, or text-back if the call goes missed, or both running together. The caller gets a real response. You get the captured lead.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the patients are in your inbox before you do.
How Avidra runs both channels
Step 1 · AI picks up live, or texts back if you miss it
Avidra answers every call the moment it lands. If the call still rolls to voicemail for any reason, the SMS text-back fires the same way as the missed-call mode.
Step 2 · Qualifies the caller on whichever channel they're on
The intake doesn't care if the caller is on voice or text. Same questions, same data captured.
Step 3 · Transfer to you on call, or summary to your phone
If the call goes voice and the caller wants a human, the transfer fires. If it stays on text, the summary lands when intake completes.
Step 4 · The SMS thread stays open after, so they can text follow-ups
Post-call, the SMS thread stays open as a follow-up channel. The caller can text the AI later and you don't lose the context.
Two ways to set it up
Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.
Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your patients. The phone is the part it owns. The work past it stays with you and your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Calls dental offices in Kelowna actually take
Most of these will look familiar. New patient exam booking with insurance verification. Wisdom tooth consult for a 19-year-old. Cracked molar after biting on something hard. Recall hygiene appointment booking. Pick up first and the patient stays on your books. Pick up second and they call the practice across town.
Off-hours calls run differently. Tighter questions, less willingness to wait for a callback in the morning. Swollen jaw and pain that won't stop, patient asking if they should go to ER. Knocked-out tooth from a sports injury. The practice that books fastest keeps the patient.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
For most dental offices, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
Common questions
What about referrals from another practice?
Referral calls can be flagged in the intake. The script asks who referred them and any treatment notes from the referring office.
Will it work with our existing PMS?
The lead summary webhooks into most practice-management systems.
Can it ask about insurance up front?
Yes. The intake captures insurance provider and policy number if the patient is willing to share them by text.
Can the script accept other languages?
Yes. A second-language script can be configured.
Can it tell the patient your office hours?
Yes. Hours are part of the standard script.
Try Avidra on your own number
Start free for 14 days. No card required. Plug your business number in, miss a call on purpose, and see the text fire. Start free in 2 minutes. AI picks up calls you miss. AI picks up calls you want it to. The shop decides which.
Start free for 14 days